Ticketing & Reservation
Assigned Seating Client inspired
Allow your customer to choose where they want to sit with airline-style assigned seating.
Stop ticket fraud and get real-time, accurate passenger manifests with our fast-scanning, barcoded tickets.
Product ticketing allows you to create barcoded tickets for retail items such as drinks, photos, gift shop items and more, making ticket scanning quick and easy.
Fast Ticket Sales
Get through that 300-person ticket booth lineup with our streamlined touchscreen POS system.
Print or email tickets
Print tickets automatically at the ticket booth or email them to your customers and scan it right off their phone.
Change Orders Easily
It’s a fact of life… customers change their mind. RocketRez helps you find, change, and refund orders in seconds
instead of minutes.
Pre-paid Passes Client inspired
Need to sell a reusable ticket or non-time specific ticket? Pre-paid passes make this extremely easy.
Round Trip Tickets Client inspired
Sell round trip tickets with the ability to easily choose the return date.
Unlimited Point of Sale Layouts
Help make your business more efficient by setting up separate Point-of-Sale layouts for your ticketing booth, gift shop, administration office, concession stand, etc.
Simple and attractive design makes it easy to train staff and get work done quickly and efficiently.
Sell, track, refill and redeem gift certificates right within the Point-of-Sale.
Sell tickets quickly and get people into your attraction. Need the tickets to expire over time? Not a problem.
Manage your retail and tour inventory on a company-wide, venue or sales office basis.
Bundles Client inspired
Simplify your sales process by bundling in meals, retail items or fees directly into your ticket price.
Want to add an optional extra to a retail product? No problem with our powerful retail options system.
Event Packages Client inspired
Sell to large groups or private charters easily with fully customizable event packages.
|| “It is great being able to support our frontline staff with that additional level of expertise to help solve client issues.”
Detailed Financial Reports
Keep your finger on the pulse of your operations with real-time, detailed financial reports.
Every report allows you to export directly into Excel or PDF format. Take full control over how you work with your business numbers.
Sometimes less information is more useful. Set how much or how little information you want to see on each saved report.
Get the answers you need, when you need them. Our reporting allows you to see real-time results in a hurry.
Build Your Own Reports
Create reports on any aspect of your business. Want to know who used your 10% coupon to buy at least two tickets, a soft drink and chips last Thursday in your gift shop? Find out.
Charting and Graphs
RocketRez’s advanced reporting package provides users with a wide variety of charts and graphs to choose from.
Design, format and save your own dashboard with multiple reports, charts, maps, text, hyperlinks, and images.
|| “I love the challenge of creating custom reports for our clients that free their office staff to concentrate on their customers instead of office busywork.”
Directly integrated into your website so your customers never leave your company website.
Fast and Simple
RocketRez’s streamlined and customizable online checkout process allow you to sell tickets within 30 seconds.
Our responsive web engines automatically adjust for the screen size of any device, big or small.
Take full control over what is sold on each page of your website by creating and customizing as many web engines as you need.
Enter in promo codes for coupons and vouchers directly within the checkout screen.
Sell tickets on your kiosks with live ticket inventory.
Add terms & conditions, upsell retail items and adjust how much information needs to be filled out on each web engine.
No need for a secondary web cart. Upsell retail items as part of the checkout process or create an entirely different web engine that only sells retail items.
Creating a Web Schedule is an easy way to allow customers to see all of your tours for one single day in the same place.
Concierge Client inspired
Encourage local business to use your services by giving them individually coded web portals that allow them to sell your tickets directly from your live inventory.
Want to know more about your clients? Ask them some questions. It could be critical like food allergies or just useful like how did you hear about us.
Google AdWords and Analytics Client inspired
Integration with Google AdWords and Analytics helps you track the effectiveness of your online marketing efforts.
Run promotions and sales by offering coupons with a variety of discount types.
Sell through multiple 3rd-party voucher partners like Groupon, Travelzoo, etc.
Concierge Reselling Client inspired
Manage your partnerships with local businesses with ease. Customize rates, dynamic pricing, and commissions.
Enjoy the ability to sell tickets with a wide variety of 3rd-party resellers.
Sharpen your marketing efforts by tracking the success of each of your marketing channels.
Increase repeat business by sending offers and coupons directly to past customers.
|| “Being a Customer Support Representative, I want my clients to always feel like they have someone to listen to their ideas and company needs.”
Contract Management Client inspired
Automatically generate contracts with as much detail as you want. Create and use as many contracts and sub-contracts as you need.
Flexible Event Packages Client inspired
Make booking events easy by creating adjustable templates for each of your common event packages.
Payment Schedules Client inspired
Setup custom payment schedules and keep track of when and how your customers are paying for their event.
Complete Customer Management
Keep all relevant information for your customers in one location. Contact info, payment and order history, contracts and marketing information.
Private bookings are automatically checked against both the private and public schedule to eliminate double bookings at the source.
Have full control over how you book out your venues including the ability to sell tickets on a per room or per deck basis.
We safeguard your payment transactions with full PCI compliance.
EMV/Chip & Pin
Help eliminate credit card charge backs with our chip & pin solution.
Extensive Processor Support
We support a wide variety of credit card processors including, most likely, the one you are currently using.
||“Getting to know clients is my favorite part of this job, and I’m always inspired to go the extra mile for them.”
Security & Backup
Bank Grade 2048-bit SSL
Sleep well at night knowing your business data is protected by the same level of security as your bank.
Mobile 4G Support
Our small data footprint means you have the full functionality of the RocketRez system anywhere you have a cell signal.
World Class Hosting
We employ only the best enterprise-level hosting services to make sure your system is always online when you need it.
Never lose business due to an outage. Every transaction is backed up to a duplicated backup system.
Over the past 4 years we achieved an impressive record of over 99.9% uptime.
No New Equipment Necessary
In most cases we can use your existing hardware. Feel free to send us a list of your hardware and we will confirm their compatibility.
Our entire platform can be run from any standard iPad, making it possible to sell tickets anywhere!
Scan tickets anywhere by turning any iPhone into mobile ticket scanner.
Increase customer satisfaction by utilizing our touchscreen POS to sell tickets in 30 seconds or less.
Ticket & Receipt Printing
Fully compatible with a massive variety of ticket and receipt printers.
Setup kiosks with ease directly within the RocketRez platform.
Rapid Ticket Scanning
Check-in visitors quickly with our quarter-second, barcoded ticket scanning.
Our help files, library of knowledge articles, and customer support ticketing system ensures easy access to find answers when you need them.
Dedicated Support Staff
Our friendly and knowledgeable in-house support staff are waiting to assist you with any questions or issues you may have. We are just a call away!
User Community Forums
Join with other users to suggest new features.
During training, our support staff take the time to learn your business and help you configure RocketRez to best benefit your operation.
Learn our software (or brush up your knowledge) at your own convenience with our growing library of training videos.
Optional Onsite Training & Setup
We have support staff available to fly out and help you onsite with training and setup.
||“One of my favorite things about my role as a Customer Success Representative is the opportunity to build unique relationships with each client I represent. I get to work closely with some of the best people from around the world!”
We have long since discovered that our clients are our best source of new feature ideas. Have a feature you can’t do without? Give us a call!
User Development Groups
Structured and interactive user group activities with a wide variety of exceptional companies.